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Terms & Conditions

  1. In all projects, a Syspro Business Solutions Inc. Change Request document will be used to document and provide formal approval on any changes before they are incurred. For change requests that result in a reduced level of services than originally planned, these will be shown on Syspro Business Solutions Inc. Project Status Report and used as a credit against future change requests that may require additional services. Any accumulative credit balance at the end of the project can be used by the client towards future Syspro Business Solutions Inc. services, or refunded to the client, at the sole discretion of the client. In cases where the change requests result in a higher level of services than originally planned, these services will be invoiced separately on a monthly basis and are due upon receipt, unless otherwise negotiated.
  2. Some of the services supplied by Syspro Business Solutions are H.S.T. exempt and others are H.S.T. applicable. Service invoices will summarize the tax for H.S.T. as appropriate for the services used.
  3. The project services budget and estimates provided are estimates only and actual time will be charged against each project and budget as defined in the project plan. To ensure good communication and accountability, the detail of all time per project against budget and project deliverables will be reviewed once per month (minimum) between the Project Leader from Syspro Business Solutions Inc. and the Clients Project Leader. The objectives of this review are to ensure accountability for scope, time and cost and make decisions if needed to refine budgets, change requests or other actions as mutually agreed. If there are any issues that cannot be resolved at this meeting, they will be accelerated to the Project Sponsors for resolution. Each party will attempt at their best efforts to resolve all accelerated issues within 10 business days so as not to affect the schedule of this project.
  4. Where Professional Services are performed for a fixed price, the project may not be terminated by the Client before completion of the Professional Services.
  5. The Client shall pay or reimburse to Syspro Business Solutions Inc. (on production of receipts and/or other evidence) all reasonable and proper expenses incurred in connection with the provision of the Professional Services including but not limited to travel and accommodation expenses as required to execute the Project Plan.
  6. Services that may be required to diagnose, correct and load remedies to software errors are chargeable at current rates by Syspro Business Solutions Inc.. In all instances, it is important that the Client grants access to sufficient data to enable the symptoms of the error to be reproduced. If the Client chooses to wait to address the issue until the problem is resolved through a patch or new release, the services required to load and / or upgrade the system will be chargeable at current rates by Syspro Business Solutions Inc.. The client accepts full responsibility for the accuracy and auditability of their data (this is specifically covered under its own section below called Data).
  7. Client is responsible for the quality, availability and sufficiency of any and all data to be used in the project for activities such as, but not limited to, data conversion, acceptance testing and production.
  8. Unless otherwise stated and agreed, invoices shall be issued monthly. The Client may communicate billing errors to Syspro Business Solutions Inc. within twenty calendar days of receipt of an invoice. If no communication is received within thirty calendar days of the invoice date, all such professional services will be deemed to have been accepted.
  9. Unless otherwise stated and agreed, all invoices issued to the Client shall be due upon receipt. The Client shall not be permitted to make any deduction from the Price whether in respect of set-off, counterclaim or otherwise. Agree with the 30 days, except for the payment plan which is tied to specific dates / discounts. Thus, this clause would apply to any services outside of the payment plan, such as change-requests.
  10. Without prejudice to any of its other rights, Syspro Business Solutions Inc. shall be entitled to suspend its obligations under this Agreement or a Service Schedule for so long as any payment due remains outstanding.
  11. 100% of the payment for software, including applicable taxes and annual maintenance fees, must be received by Syspro Business Solutions Inc. before the software can be ordered.